Terms that empower confident hiring partnerships
This Terms of Service outlines how JobRoles operates, your responsibilities as a customer, and the safeguards we put in place so every recruiting team can work with certainty.
Reliable uptime
99.5% monthly SLA across production services with redundant regions.
Data stewardship
We only process customer data to deliver JobRoles as documented here.
Security-first build
Encryption in transit and at rest, mandatory SSO for enterprise tiers.
Account access
Only invite colleagues you trust. You’re responsible for activity on your workspace.
Fair usage
Don’t scrape, resell candidate data, or reverse engineer proprietary models.
Payment terms
Invoices are net-30. Late accounts may be paused after reasonable notice.
05 Nov 2025
Draft circulated
Shared with customer advisory council for review.
12 Nov 2025
Board approval
Approved by JobRoles Ltd directors and audit committee.
19 Nov 2025
Effective date
Applies to all new contracts and renewals immediately.
1. Accepting these terms
By creating a JobRoles account or using any beta features, you agree to the latest version of these terms, our Privacy Policy, and any addenda included in your order form.
2. Service description
We provide a talent intelligence workspace for drafting roles, sourcing candidates, and collaborating with hiring stakeholders. Features evolve over time, but we’ll communicate materially impactful changes in advance.
3. Customer responsibilities
Maintain accurate billing info, keep credentials secure, and ensure your use complies with all applicable employment, privacy, and anti-discrimination laws.
4. Intellectual property
JobRoles retains ownership of the platform, algorithms, and documentation. You retain ownership of the content you upload; you grant us a limited license to process it solely to provide the services.
5. Confidentiality
Each party agrees to protect confidential information using at least industry-standard safeguards and to only disclose it when required for the services or by law.
6. Term & termination
Either party may terminate for uncured material breach after 30 days’ notice. We also offer data export assistance for 30 days after contract end.
Master Services Agreement
Full PDF · 18 pages · Updated quarterly
Service Level Addendum
Uptime, support tiers, escalation paths
Mutual NDA
Available for strategic evaluations
Need procurement sign-off?
We reply within one business day.
Share your vendor questionnaire and preferred clauses—we’ll route it directly to legal, security, and customer success.
procurement@jobroles.co
Vendor package · 12 MB
Custom terms in under 5 days