Support hub

Every question answered with clarity, speed, and proof

Browse curated guidance for talent partners, hiring managers, finance leaders, and interviewers. Our concierge team keeps answers fresh as processes evolve.

SOC 2 Type II · ISO 27001

24/5 follow-the-sun support

Concierge-led onboarding

Concierge snapshot

Real humans paired with intelligent automations.

Global coverage

Support across 9 time zones · follow-the-sun model

Verified security

SOC 2 Type II, ISO 27001, GDPR + EEOC aligned

Live hiring radar

Pipeline health, interviewer load, offer pacing

Explore by theme

Choose a track that matches your workflow

We refresh answers weekly with in-product changes, legal updates, and insights from our hiring councils.

Getting started

Account creation, workspace access, and onboarding timelines.

How long does it take to activate a new JobRoles workspace?

Do hiring managers need separate logins from recruiters?

Platform experience

All things related to workflow, analytics, and collaboration.

Can we customize approval workflows per department?

How does JobRoles surface candidate insights?

Security & support

Privacy, integrations, and live concierge coverage.

How do you ensure candidate data privacy?

Who can we contact when we need help in the middle of an interview loop?

Getting started

Getting started FAQs

Account creation, workspace access, and onboarding timelines.

Platform experience

Platform experience FAQs

All things related to workflow, analytics, and collaboration.

Security & support

Security & support FAQs

Privacy, integrations, and live concierge coverage.

Need a fast human?

Our concierge team sits alongside product operations to triage interviews, calibrations, and legal approvals.

Live chat

Average response in 2 min

Slack Connect

Guest channel for talent teams

Dedicated phone

+1 (415) 000-1198

Emergency coverage available during live offer rounds.

Weekly office hours

Join a 25-minute live walkthrough to see new features and ask scenario-specific questions.

Thursdays · 10:00 AM PT

Deep dives on interview design, compensation modeling, and analytics exports.

Mondays · 2:00 PM GMT

EMEA/APAC friendly session with compliance and localization specialists.